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        <h2 class="title_max">PRIVACY POLICY</h2>
        <div class="contain_small">This Privacy Policy (hereinafter “Privacy Policy” and/or "Policy"), is being made available as per the requirements of applicable laes of the Islamic Republic of Pakistan which madate the publication of a Privacy Policy to govern the management and handling of personal information, including sensitive personal data or information.
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        <div class="contain_small">Ensuring privacy and adhering to data protection regulations are matters of significant importance for Lucky Box(hereinafter “Lucky Box”). This Policy outlines the overall guidelines that govern the gathering of personal data by Lucky Box. By utilizing Lucky Box's services, and engaging in activities involving sensitive personal data and information, you are giving your consent for the utilization and disclosure of your personal information in accordance with this Privacy Policy and the associated Terms & Conditions. This Privacy Policy is an integral part of and is subject to the Terms & Conditions of Lucky Box.
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        <div class="contain_small">By using Lucky Box's services, you are consenting to Lucky Box's collection and utilization of your personal information as outlined in this Privacy Policy. You affirm your agreement to the provisions stated in this Privacy Policy and provide us with your irrevocable consent to collect your personal information.
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        <div class="contain_small">Lucky Box reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time for any reason. In case, any changes are made in the Privacy Policy, Lucky Box shall update the same wherever this Privacy Policy is published by Lucky Box. Once posted, those changes are effective immediately, unless stated otherwise. Lucky Box encourages you to periodically review this page for the latest information on Lucky Box's privacy practices. Continued access or use of Lucky Box's services constitute your acceptance of the changes and the amended Privacy Policy.
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        <div class="contain_small">We kindly request you to thoroughly review this Policy. By selecting the checkbox or clicking the "Agree" button, you acknowledge and fully agree to all the provisions outlined in this Policy. If you do not consent to this Policy or any of its components, Lucky Box requests you to refrain from using or accessing Lucky Box's services.
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            <h4>1.Introduction</h4>
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        <div class="contain_small">a.This Privacy Policy applies to personal information collection and use while you access and/or utilize Lucky Box's services. Note that this Privacy Policy is subject to modification at any time, without prior notice. It is your responsibility to regularly review this Privacy Policy in order to stay informed about any updates or revisions.
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        <div class="contain_small">b.This Policy encompasses interactions with Lucky Box's services that occur as part of Lucky Box's business operations, such as:
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        <div class="contain_small">(1)Accessing Lucky Box services;
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            (2)When using Lucky Box services;
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            (3)When entering any promotion;  
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            (4)When using Lucky Box customer service;
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            (5)Generally enquiring about Lucky Box services.
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        <div class="contain_small">c.You acknowledge and agree that it is your responsibility to provide Lucky Box with truthful, accurate, current, non-misleading, and complete information when providing any information. You also agree not to misrepresent your identity or any details related to your account. It is important that you keep your account information up to date and accurate. You confirm that any phone number you provide belongs to you or that you have the authorization to provide it. In the event of any changes to your address or phone number, you must promptly notify us. Lucky Box may also update your address if Lucky Box is notified by the post office or other reliable sources.
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        <div class="contain_small">d.By providing any personal data of third parties (such as guarantors or emergency contact numbers), you affirm that you have informed these third parties and obtained valid consent from them, or you have a legitimate interest that allows you to provide their personal data to Lucky Box . This is necessary for Lucky Box to process their personal data for the purposes stated in this Privacy Policy. Furthermore, you are expected to assist Lucky Box in obtaining valid consent from these third parties. Therefore, if you provide personal data of third parties, Lucky Box assumes that you have obtained their consent or possess the necessary legitimacy to do so, and that the third party has been informed about the information contained in this document.
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            <h4>2.Your rights</h4>
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        <div class="contain_small">Lucky Box is committed to protecting your privacy and we take our responsibilities regarding the security of information you provide to us very seriously. The purpose of this privacy policy is to inform you, as a visitor of this Website, what kinds of information we may gather about you when you visit the Website, how we may use that information, whether we disclose it to anyone, the choices you have regarding our use of that information and how you can correct that information.
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            <h4>3.Type of personal data processed</h4>
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        <div class="contain_small">a."Personal information" refers to any data that can be used to identify, locate, or contact an individual, either on its own or when combined with other personal or identifying information. This includes information that you provide when registering and creating an with Lucky Box. Examples of personal information include, but are not limited to, your name, date of birth, place of birth, email address, phone/mobile number, country/city of residence, job status, company name, salary, current (home) address, age, gender, username, and password. Lucky Box has the ability to associate different categories of information with one another, and such combined information will be treated as personal data in accordance with this Policy for the duration of its combination.
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        <div class="contain_small">b.All data that you provide will be securely uploaded and stored on Lucky Box's server. Lucky Box is committed to maintaining the confidentiality of your data and will not disclose it to any unauthorized third parties or beyond what is necessary for the provision of Lucky Box's services to you.
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        <div class="contain_small">c.We gather information during the registration process on Lucky Box, which includes the information and data you provide when completing the registration form. Additionally, any information and data shared with Lucky Box during any form of communication, such as email, chat, or helpline interactions, will also be collected.
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        <div class="contain_small">d.We may gather information when you install or uninstall the Lucky Box app in order to access Lucky Box services. This may include a unique application number or when the Lucky Box service searches for automatic updates, sending Lucky Box information about your installation, such as the operating system type.
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        <div class="contain_small">e.Lucky Box collects information and data provided by you when you register to utilize Lucky Box services through the Lucky Box app, download or register the Lucky Box app, subscribe to Lucky Box services or report any issues with the Lucky Box app.
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        <div class="contain_small">f.Lucky Box has the capability to collect, store, and process personal information for the purpose of delivering Lucky Box services and facilitating the use of the Lucky Box app.
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        <div class="contain_small">g.Personal data shall be obtained and updated through means of:
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        <div class="contain_small">(1)Remote or electronic methods;
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        <div class="contain_small">(2)Through the use of other technologies that allow data to be collected automatically or simultaneously at the time the data subject contacts Lucky Box.
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        <div class="contain_small">h.As you make use of the Lucky Box app, Lucky Box gathers and securely store the personal information you provide Lucky Box with. Lucky Box explicitly seeks your permissions to obtain the necessary information, ensuring transparency and consent in the collection process. This allows Lucky Box to maintain accurate and up-to-date records of the information you provide.
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        <div class="contain_small"><h4>4.Non-personal information</h4>
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        <div class="contain_small">Lucky Box may collect your non-personal information including but not limited to, Internet Protocol (IP) address, operating system, browser type, and internet service provider. It is important to note that this type of information does not offer any form of personal identification and is only collected for analytical purposes and to enhance the overall experience of availaing Lucky Box services.
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        <div class="contain_small"><h4>5.Technical information</h4>
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        <div class="contain_small">Lucky Box may collect information about the mobile device you utilize, such as the specific type of device, unique identifiers like IMEI or serial numbers, details pertaining to the SIM card being used, mobile network information, operating system of your device, the browser type you employ, and even the device's location and time zone settings. These details fall under the category of device information and are gathered to enhance the functionality and experience of Lucky Box's services.
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            <h4>6.Log Information</h4>
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        <div class="contain_small">Details of your use of Lucky Box's app including, but not limited to traffic data, location data, weblogs, and other communication data.
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            <h4>7.Location</h4>
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        <div class="contain_small">Lucky Box may also use GPS technology or other location services to determine your current location.
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            <h4>8.Images and Files</h4>
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        <div class="contain_small">a.Lucky Box gathers your National Identification Card (CNIC) image and live photo. This information will be securely uploaded to Lucky Box servers. It is important to note that the entities involved in the handling of this information are bound by confidentiality obligations and operate within the legal limitations imposed by relevant laws in the jurisdiction where the data is collected, stored, processed, or transmitted.
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        <div class="contain_small">b.By using the Lucky Box app, you acknowledge and consent to the collection, storage, and processing of all the aforementioned information, including any third-party supplied data, as part of your interaction with Lucky Box. You agree that this personal data will be utilized for the purpose of providing the services Lucky Box offers. Furthermore, you consent to Lucky Box's collection of any modifications or updates made to this information, ensuring the accuracy and relevance of your data for Lucky Box services.
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            <h4>9.Purposes based on compliance with current laws</h4>
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        <div class="contain_small">In order to safeguard against fraud, money laundering, and ensure the security of customer transactions associated with Lucky Box's Services, Lucky Box undertakes measures to verify and authenticate such transactions. These efforts are implemented to protect both Lucky Box customers and Lucky Box finance department from any illicit activities and to maintain a secure environment for financial transactions.
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            <h4>10.Tracking</h4>
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        <div class="contain_small">Lucky Box may gather certain information about you by tracking your activities on the Lucky Box app. This data is utilized for internal research purposes, enabling Lucky Box to understand Lucky Box's demographics, interests, and behavior. The insights derived from this analysis aid Lucky Box in enhancing Lucky Box's services, ensuring user protection, and delivering an improved experience. This information is compiled and analyzed in an aggregated manner, respecting user privacy. Lucky Box collects your Internet Protocol (IP) address. If you make a purchase through the Lucky Box app, Lucky Box gathers data pertaining to your buying behavior. Lucky Box retains this information for necessary purposes, including resolving disputes, providing customer support, and troubleshooting issues, in compliance with applicable laws and regulations. If you engage in personal correspondence with Lucky Box, such as via emails or letters, or if other users or third parties share information about your activities or posts on the Lucky Box app, Lucky Box maintain a specific file containing such correspondence for reference and record-keeping purposes.
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            <h4>11. Use of Your personal information</h4>
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        <div class="contain_small">a.Lucky Box uses the information you provide to enhance your experiences and interactions with Lucky Box. This data is instrumental in delivering, supporting, improving, protecting, analyzing, and billing for Lucky Box services. It allows Lucky Box to communicate with you regarding your service, market Lucky Box offerings, detect and prevent fraudulent activities, engage in advertising initiatives, and conduct research. When you make a purchase, subscribe to Our newsletter, participate in surveys or marketing communications, browse the Lucky Box app, register for an account, or download and register on the Lucky Box app, Lucky Box utilizes the information collected in the following manners to optimize your experience:
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        <div class="contain_small">(1)Tailor your experience and provide you with content and service offerings that align with your interests and preferences.
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        <div class="contain_small">(2)Enhance the functionality and performance of Lucky Box app to ensure a seamless and improved user experience.
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        <div class="contain_small">(3)Improve Lucky Box's ability to address your customer service inquiries and provide timely and effective support.
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        <div class="contain_small">(4)Request ratings and reviews of Lucky Box's service to gather feedback and enhance the quality of Lucky Box's offerings.
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        <div class="contain_small">(5)Follow up with you after any form of communication, be it through live chat, email, or phone, to ensure that your needs have been addressed and to maintain a satisfactory level of customer engagement. This means Lucky Box may:
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        <div class="contain_small">a.Maintain a comprehensive record of the service you avail from Lucky Box, ensuring accurate documentation of your service history.
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        <div class="contain_small">b.Send you important service-related messages to provide updates, confirmations of orders, and notify You about any changes that may impact your service. This includes informing you about planned infrastructure work or necessary repairs.
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        <div class="contain_small">c.Enable you to create and securely log in to user accounts managed by Lucky Box, ensuring a seamless and personalized user experience.
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        <div class="contain_small">d.Process payments efficiently, ensuring that your payments are successfully received and credited to your account.
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        <div class="contain_small">e.Share necessary information with relevant entities or third-party service providers if it is essential for delivering the service you have ordered.
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        <div class="contain_small">b.Furthermore, Lucky Box utilize the following information to deliver Lucky Box services and oversee your account management:
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        <div class="contain_small">(1)Lucky Box requires your contact details and other pertinent information to verify your identity and facilitate effective communication with you. This encompasses your personal information and other essential credentials.
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        <div class="contain_small">(2)Your payment and financial information are essential for processing transactions and ensuring seamless financial operations.
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        <div class="contain_small">(3)We maintain records of your communications with Lucky Box, including emails, webchats, and phone calls. Additionally, Lucky Box retains any preferences or settings you specify to ensure personalized and satisfactory interactions.
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        <div class="contain_small">(4)We may collect information from cookies installed on your connected devices to enable the provision of Lucky Box services in an efficient and optimized manner. Lucky Box may also collect personal information that you give Lucky Box during your communication with Lucky Box regarding Lucky Box services, such as technical support threads. In addition to the above, Lucky Box may need to use your personal information for audits and compliance with Lucky Box's legal obligations under applicable law. Lucky Box also uses third-party tools to facilitate, operate and manage our services. These tools use cookies and other tracking technologies. Such tools are created and managed by parties outside Lucky Box's control.
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        <div class="contain_small">c.Lucky Box may disclose your personal information to any entity within Lucky Box's corporate group, including subsidiaries and the ultimate holding company.
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        <div class="contain_small">d.In certain circumstances, Lucky Box may disclose your personal information to local or international law enforcement agencies, regulatory authorities, or government agencies if Lucky Box has a good faith belief that such disclosure is reasonably necessary to enforce Lucky Box's Terms & Conditions and/or this Policy, or to assist in the prevention, detection, investigation, or prosecution of criminal activities or fraud.
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        <div class="contain_small">e.Lucky Box utilizes your data for compiling statistics related to Our User base or financial Services. In some cases, We may share this information with third parties for statistical purposes, ensuring that the data is always anonymized.
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        <div class="contain_small">f.Lucky Box may employ other third-party companies to monitor website traffic, which may involve the storage of customer information. Even when using external organizations, Lucky Box maintains control over your personal information and implement stringent safeguards to ensure its proper protection. For the purposes of clarity, Lucky Box confirm that any third party with whom Lucky Box app shares user data shall provide the same or equal protection of user data as stated in this Privacy Policy and required by applicable laws and regulations.
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            <h4>12.Security Practices</h4>
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        <div class="contain_small">a.Lucky Box has implemented various security measures to protect your personal information from unauthorized access or disclosure. These measures include technical, operational, managerial, and physical controls. Your personal information is stored in secure networks and is only accessible by a limited number of authorized individuals who are bound by confidentiality obligations.
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        <div class="contain_small">b.Lucky Box works hard to protect from unauthorized access, alteration, disclosure or destruction of information we hold, including:
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        <div class="contain_small">(1)Using encryption to keep your data private while in transit;
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        <div class="contain_small">(2)Offering security feature like OTP verification to help you protect your account;
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        <div class="contain_small">(3)Reviewing information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to Lucky Box's systems;
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        <div class="contain_small">(4)Lucky Box restricts access to personal information to Lucky Box employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations;
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        <div class="contain_small">(5)Compliance & Cooperation with regulations and applicable laws;
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        <div class="contain_small">(6)Lucky Box regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.
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        <div class="contain_small">c.The data and information Lucky Box collects from you may be transferred to a destination where it will be stored and processed (the server destination online/offline shall at all times be within the jurisdiction of Islamic Republic of Pakistan). Lucky Box's staff members at the destination may be involved in fulfilling your requests and providing you with the necessary services. By providing your personal data, you consent to the transfer, storage, and processing of Your information. Lucky Box will take all reasonable measures to ensure that your data is treated securely and in compliance with the principles outlined in this Policy.
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        <div class="contain_small">d.Lucky Box has implemented security measures to restrict access to personal information on a need-to-know basis. Lucky Box employees adhere to a code of conduct and confidentiality policies that require them to maintain the confidentiality of personal information. These measures are in place to ensure the protection and privacy of Your personal data.
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        <div class="contain_small">e.Lucky Box strives to maintain the security of the Lucky Box app, it's important to note that there may be circumstances beyond Lucky Box's control where security risks could arise. Therefore, any personal information transmitted to or from Lucky Box's services is done at your own risk. However, Lucky Box is committed to taking all reasonable efforts to ensure the security of your information. Lucky Box implements reasonable security measures to safeguard your personal information against hacking and the dissemination of viruses.
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        <div class="contain_small">f.It is your responsibility to keep your Lucky Box app password confidential. While Lucky Box will make every effort to protect your personal data, it's important to note that the transmission of information over the internet is not completely secure. Therefore, any transmission of data to the Lucky Box app is done at your own risk. Once Lucky Box receives your information, Lucky Box will implement procedures and security features to try to prevent unauthorized access to the best of Lucky Box's ability.
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            <h4>13.Privacy Controls</h4>
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        <div class="contain_small">You have the ability to make choices about the information Lucky Box collects and how it is utilized. Here are your options:
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        <div class="contain_small">a.Delete your entire App account: you can choose to delete your entire account on the Lucky Box app.
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        <div class="contain_small">b.Content removal request: In accordance with applicable laws, you can request the removal of specific content from Lucky Box servers. To do so, you can reach out to Lucky Box's Grievance Officer in writing.
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        <div class="contain_small">Lucky Box respects your choices and will strive to accommodate them to the extent permitted by law.
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            <h4>14.Personal Data Retention </h4>
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        <div class="contain_small">As per the applicable Rules & Regulations, the period to store any personal data of customers for the purposes of taxation/audits/credit checks is strictly limited to a period of ten (10) years. Upon the expiry of the prescribed period, Lucky Box shall remove any personal data stored on its servers. In the event where transactions relate to litigation or are required by the Court of law or by any other competent authority, Lucky Box shall retain customer data for a longer period. It is also important to note that the customer data is stored in the jurisdiction of Pakistan.
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            <h4>15.Consent To Electronic Communication</h4>
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        <div class="contain_small">By creating a Lucky Box app account and accessing Lucky Box services, you are agreeing to the terms outlined below, which serve as your consent to receive electronic communications regarding your user account. By successfully providing your consent within the Lucky Box app, you confirm that you can access the information Lucky Box has posted on the Lucky Box app.
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            <h4>16.Categories of Communications</h4>
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        <div class="contain_small">By giving your consent, you acknowledge and agree to receive electronic communications pertaining to your Lucky Box user account. These communications may include, but are not limited to:
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        <div class="contain_small">a.The initial disclosure statement or agreement governing your account.
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        <div class="contain_small">b.Disclosures required by federal, state, or local laws.
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        <div class="contain_small">c.Billing statements, if you have opted to receive electronic statements.
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        <div class="contain_small">d.Letters, notices, or alerts regarding your account, including any updates or modifications.
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        <div class="contain_small">e.Other disclosures, notices, or communications relevant to your account application, account maintenance, or collection activities.
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        <div class="contain_small">Note that these electronic communications may contain your name and certain details about your account. It's important to be aware that these electronic communications may be accessible to individuals with authorized access to your user account, the email address provided for communication, or the devices and software used to view your user account information.
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            <h4>17.How to Withdraw Your consent</h4>
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        <div class="contain_small">In order to apply for and use a user account, it is mandatory for you to provide consent to receive electronic communications. If you have successfully created a user account and decide to revoke your consent for future electronic communications, you must follow the process outlined in the Terms & Conditions to close your user account entirely and withdraw your consent. We do not impose any fees for processing the withdrawal of consent to electronic communications. Note that if you choose not to consent to electronic communications or later withdraw your consent, you will be unable to receive or access your user account information. It is important to understand that the withdrawal of consent to electronic communications will only take effect after Lucky Box has been given a reasonable period of time to process your request to cancel your user account and provided that you have fulfilled all other requirements for closing your user account.
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            <h4>18.How to update Your records</h4>
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        <div class="contain_small">You agree to promptly update any of your information provided to Lucky Box, including but not limited to your contact data or any other information if a change occurs, by updating your information through the Lucky Box app or by calling customer service.
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            <h4>19.Disclaimer</h4>
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        <div class="contain_small">a.The Lucky Box app is provided "as is" and Lucky Box makes no warranty of any kind, express or implied, by statute or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. In no event shall Lucky Box be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the Lucky Box app or its content whether based on warranty, contract, tort (including negligence), or any other legal theory, even if the user has been advised of the possibility of such damages.
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        <div class="contain_small">b.By using the Lucky Box app, you agree that Lucky Box, its affiliates, associated or related entities, employees, directors, shareholders, agents, and representatives shall not be held liable for any security breach that may result in unauthorized access to or disclosure of your information. To the fullest extent permitted by law, you agree to waive any rights to seek damages or hold Lucky Box and its related entities responsible for any security breach that leads to the unauthorized access or disclosure of your information.
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        <div class="contain_small">c.Lucky Box disclaims any warranty, representation, consideration or assurance that the Lucky Box app will operate without error or interruption, or will be free of vulnerability to intrusion or attack. Lucky Box further disclaims any warranty, representation, consideration or assurance that any security features included with the Lucky Box services will be provided in real time. Lucky Box disclaims all conditions, remedies and warranties in and to the Lucky Box services (whether express, implied, statutory, or otherwise), including any implied warranty of merchantability, fitness for a particular purpose, no infringement, satisfactory quality, non-interference, accuracy of informational content, or arising from a course of dealing, law, usage, or trade practice. Lucky Box shall have no liability for your failure to comply with your responsibilities. This disclaimer and exclusion shall apply even if the express warranty fails of its essential purpose.
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            <h4>20.Marketing</h4>
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        <div class="contain_small">Lucky Box may reach out to you via email to share valuable information about Lucky Box services, and content that Lucky Box believes may be relevant and interesting to you. If the applicable law requires Lucky Box to obtain your consent before sending certain types of marketing communications, Lucky Box will only send those communications after receiving your explicit consent. Rest assured that Lucky Box respects your preferences and will abide by the regulations in place to ensure compliance and protect your privacy.
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            <h4>21.Disputes</h4>
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        <div class="contain_small">This Agreement will be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any disputes related to this Policy will be subject to the Terms & Conditions of Lucky Box, which include provisions on indemnification, limitations of liability, choice of law, and dispute resolution. Lucky Box kindly requests that you first submit any complaints regarding these matters directly to Lucky Box's customer services email for proper handling and resolution.
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